PAIA Manual

1. Information Officer

In accordance with section 17 of POPIA and section 51 of PAIA, the Information Officer for Landlodz is:

2. About Landlodz

Landlodz operates a digital land use application platform that helps property owners prepare and submit SPLUMA-compliant applications to South African municipalities.

3. Records Held

• User account and profile records
• Land use application files, attached documents and generated reports
• Municipal correspondence and decision records
• Tax invoices, receipts and payment records (retained for 5 years from the end of the relevant tax year, per the Tax Administration Act)
• Audit logs of administrative and AI-assisted actions
• Records of consent (POPIA s.18)

4. Requesting Access

Requests for access to records must be made on the prescribed Form 02 (private body) issued under PAIA. The completed form must be submitted to the Information Officer at the contact details above. We will acknowledge receipt within 14 days and respond within the time periods set by PAIA.

The prescribed PAIA forms and fees are available from the Information Regulator's website.

5. Information Regulator

You have the right to lodge a complaint with the Information Regulator if you believe Landlodz has not complied with POPIA or PAIA.

6. Data Subject Rights (POPIA)

Under POPIA you have the right to access, correct or delete your personal information, to object to processing, to withdraw consent, and to request human review of any AI-assisted decision that affects you. To exercise these rights, please email the Information Officer.