Payment Terms

1. Pricing model

Landlodz operates a per-application pricing model. The initial planner consult is free. When you instruct us to prepare and lodge a land use application or appeal, Landlodz issues you an invoice in South African Rand (ZAR) for a once-off professional service fee. The service fee is published per application type on the Landlodz pricing page. Statutory municipal application fees are set by the relevant municipality, are charged separately at cost, and are confirmed in writing by our planner before lodgement.

2. Who invoices you

All invoices are issued by Landlodz (Pty) Ltd and payment is made to the Landlodz company bank account only. Town planners working on your matter are contracted by Landlodz and do not invoice you, do not quote you separately, and are not permitted to accept payment from you in their own name or into a personal or practice account.

• Every invoice carries the Landlodz legal name, company registration number, contact details and a unique invoice number
• Every invoice carries the Landlodz banking details set out in section 4
• If you receive an invoice or banking details from any other name or entity, do not pay it - report it to consult@landlodz.com immediately

3. Invoicing process

• A pro-forma invoice is issued by Landlodz before payment, setting out the service fee for each application type
• A final invoice is issued once payment reflects and is emailed from notify@notify.landlodz.com or consult@landlodz.com
• Invoices show the Landlodz service fee per application type; statutory municipal fees are set by the municipality and invoiced separately at cost
• We retain invoices for at least 5 years and will re-send a copy on request to consult@landlodz.com
• Need an invoice readdressed to a company, trust or third party? Email consult@landlodz.com within 14 days of payment

4. How to pay

5. Currency & surcharges

• All fees are quoted, invoiced and payable in South African Rand (ZAR)
• Landlodz does not add card, gateway or foreign-currency surcharges
• Bank charges, cross-border fees or conversion costs levied by your own bank are for your account
• Payments from outside South Africa must reflect the full invoiced amount net of any correspondent bank charges

6. Unpaid, partial & late payments

• A pro-forma invoice is held open for 14 days from the date of issue, after which pricing may be re-quoted
• Work does not commence, and no application is lodged, until the invoiced amount reflects in full
• Where a partial payment is received, our planner will confirm the outstanding balance in writing
• Overdue amounts may attract interest at the rate prescribed under the Prescribed Rate of Interest Act 55 of 1975
• You will be notified by email when payment is received and when it has been allocated to your matter

7. Refunds & cancellations

Refund eligibility, the 7-day deemed-acceptance window, processing windows and applicant rights under section 44 of the Consumer Protection Act 68 of 2008 and section 44 of the ECT Act 25 of 2002 are set out in full in our Refund Policy. In summary: a full refund is available before any planner work begins; once planner work has started - or from day 8 after payment where no cancellation or refund request has been submitted within the first 7 calendar days, whichever comes first - the Landlodz service fee is not refundable, while any municipal fee we are still holding and have not yet paid over remains refundable; and no refund is payable once an application or appeal has been formally lodged with the municipality.

Approved refunds are paid by EFT back to the bank account from which payment was received. We do not refund to a third-party account.

8. Disputes & billing support

• Email consult@landlodz.com or open a ticket via our Contact form
• We acknowledge billing queries within 1 business day and aim to resolve them within 10 business days
• Any dispute about an invoice must be raised in writing within 7 days of the invoice date
• Unresolved disputes can be escalated to the National Consumer Commission

9. Tax

Landlodz is not currently registered as a VAT vendor, so invoices are issued without VAT. Statutory municipal application fees are levied by the municipality and are invoiced separately at cost. You are responsible for any tax consequences that apply to you personally or to your business.